Privacy Policy

1. Who We Are

This Privacy Policy applies to Distribuidora Industrial El Águila S. de R.L. ("DIELA", "we", "us", "our"), a company incorporated under the laws of the Republic of Honduras, operating the website dielahn.com and its associated digital services.

Our sister company, SAR Infinity LLC, operates from California, United States, as part of the same corporate group. Data shared with DIELA may be accessible to SAR Infinity for the purposes described in this Policy.

Data Controller Contact:
Distribuidora Industrial El Águila S. de R.L.
Tegucigalpa, Honduras, C.A.
Email: dielahn.2015@gmail.com
Phone: +504 2504-7084

2. Data We Collect

2.1 Information You Provide Directly

• Contact information: Full name, company name, email address, phone number
• Technical files: CAD drawings, STEP, IGES, DXF, PDF, SolidWorks files and similar engineering documents submitted via our RFQ form
• Project details: Material requirements, quantities, delivery dates, shipping location, and technical specifications
• Account credentials: Username and password if you create a user account on our internal platform (workspace.dielahn.com)
• Communications: Messages, emails, or inquiries you send us directly

2.2 Information Collected Automatically

• Device and browser data: IP address, browser type and version, operating system, referring URL
• Usage data: Pages visited, time spent, navigation patterns, clicks
• Cookies and similar technologies: As described in our Cookie Policy

2.3 Information We Do Not Collect

We do not collect payment card data, government ID numbers, biometric data, or any data from individuals under 16 years of age. Our services are intended exclusively for business-to-business (B2B) commercial use.

3. How We Use Your Data

We use the information we collect for the following purposes:

• Responding to RFQs: To evaluate your manufacturing requirements, prepare quotations, and communicate pricing, lead times and production feasibility
• Order fulfillment: To manufacture, quality-check and deliver parts, tooling or fixtures according to your specifications
• Account management: To provide access to our internal workspace platform for authorized users
• Business communications: To send order updates, production status, shipping notifications and related business correspondence
• Service improvement: To analyze website usage patterns and improve our digital tools and services
• Legal compliance: To comply with applicable laws, regulations, court orders or governmental authority requests in Honduras, the United States or other applicable jurisdictions
• Security: To detect, prevent and address fraud, unauthorized access or other harmful activities

4. Legal Basis for Processing (GDPR)

For individuals located in the European Economic Area (EEA), United Kingdom, or other jurisdictions subject to GDPR-equivalent laws, our legal bases for processing personal data are:

• Contract performance (Art. 6(1)(b) GDPR): Processing necessary to respond to your RFQ, enter into a manufacturing contract, or fulfill an existing order
• Legitimate interests (Art. 6(1)(f) GDPR): Improving our services, maintaining security, sending relevant business communications to existing contacts
• Legal obligation (Art. 6(1)(c) GDPR): Compliance with applicable law, tax obligations, and regulatory requirements
• Consent (Art. 6(1)(a) GDPR): For non-essential cookies and marketing communications where we have obtained your explicit consent

5. Technical Files and Intellectual Property

We understand the commercially sensitive nature of engineering drawings and CAD files. When you submit technical files to us:

• Files are used exclusively to prepare your quotation and, if an order is placed, to manufacture your parts
• Technical files are never shared with third parties outside the DIELA/SAR Infinity group without your explicit written authorization
• You retain full intellectual property rights over all submitted technical documents
• We may request that you sign a Non-Disclosure Agreement (NDA) before submitting highly sensitive designs — contact us to arrange this
• Files submitted via the RFQ form are stored on secured servers and deleted upon your request or when no longer needed for business purposes

6. Data Sharing and Third Parties

We do not sell, rent or trade your personal data. We may share data in the following limited circumstances:

• SAR Infinity LLC (California, USA): Our sister company in the same corporate group, for the purposes of sales support, logistics coordination and North American market access
• Service providers: Trusted third-party vendors who process data on our behalf under strict confidentiality obligations (e.g., email services, web hosting)
• Legal authorities: When required by law, court order, or to protect the rights and safety of DIELA, its employees or others
• Business transfers: In connection with a merger, acquisition or sale of assets, with appropriate confidentiality protections

All third-party processors are contractually bound to process data only for specified purposes and in compliance with applicable law.

7. International Data Transfers

DIELA operates from Honduras and works with SAR Infinity in the United States. Your data may be transferred to and processed in countries other than your own. When transferring data internationally, we implement appropriate safeguards including:

• Standard Contractual Clauses (SCCs) approved by the European Commission for transfers to/from EEA
• Adequacy decisions where applicable
• Binding corporate arrangements within the DIELA/SAR Infinity group

By submitting an RFQ or using our services, you acknowledge that your data may be processed in Honduras and the United States.

8. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this Policy, unless a longer period is required by law:

• RFQ inquiries (no order placed): 2 years from the date of submission
• Customer records (order placed): 7 years from the last transaction, for tax and commercial law compliance under Honduran law
• Technical files: Duration of the business relationship plus 3 years, or upon written request for deletion
• Account data: Until account deletion, plus 30 days
• Website analytics: 14 months

9. Your Rights

Depending on your location, you have the following rights regarding your personal data:

To exercise any of these rights, contact us at dielahn.2015@gmail.com with subject line "Privacy Request". We will respond within 30 days. We may need to verify your identity before processing the request.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction or alteration, including:

• TLS/SSL encryption for all data transmitted via our website
• Password hashing and secure authentication for account access
• Restricted access to personal data on a need-to-know basis
• Regular security reviews of our systems and processes

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority as required by law.

11. Cookies

Our website uses cookies and similar technologies. For detailed information about which cookies we use, how they work and how to control them, please see our Cookie Policy.

12. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a person under 16, we will delete it promptly. If you believe we may have collected data from a minor, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or by a prominent notice on our website. Your continued use of our services after any changes constitutes your acceptance of the revised Policy.

14. Governing Law and Supervisory Authority

This Privacy Policy is governed by the laws of the Republic of Honduras. If you are located in the EEA, you also have the right to lodge a complaint with your local data protection supervisory authority. If you are located in California, you may contact the California Privacy Protection Agency (CPPA).

For any privacy concerns, please contact us first at dielahn.2015@gmail.com — we are committed to resolving any concerns directly.

15. Contact Us

For any questions, concerns or requests related to this Privacy Policy or the handling of your personal data:

• Email: dielahn.2015@gmail.com
• Phone: +504 2504-7084
• Address: Distribuidora Industrial El Águila S. de R.L., Tegucigalpa, Honduras, C.A.